To identify the best car insurance companies after a DUI, we rated each company on their average car insurance rates, coverage options offered, complaints against the company, collision repair, and ease with which it is possible to understand the information on their websites.
Car insurance rates: 50% of the note. We used data from Quadrant Information Services to find each company’s average rates for drivers with a DUI.
Auto Insurance Coverage Options: 25% of Note: Any car insurance company can provide the basics of liability insurance, collision and comprehensive coverage, and other standard offerings. But it’s also important to have access to additional types of coverage that may provide better protection or cost savings. In this category, we gave points to companies that offer accident forgiveness, new car replacement, vanishing deductibles, usage-based or pay-per-kilometre insurance and SR-22.
Complaints (20% of the score): We used complaints data from the National Association of Insurance Commissioners. Each state’s Department of Insurance is responsible for logging and monitoring complaints against companies that operate in their state. Most auto insurance complaints are about claims, including unsatisfactory settlements, delays and denials.
Collision repair (5% of score): Body shop professionals have a insider’s view of each company’s approach to repair. The best insurers don’t push to cut costs or install inferior replacement parts. Some insurers also have processes that help speed up the repair and claims process, leading to happier customers. We used data provided by CRASH Network, a weekly newsletter covering the collision repair and auto insurance market segments. CRASH Network 2021 Insurer Bulletin used ratings from over 1,000 collision repair professionals to rate auto insurers on the quality of their collision claims service.
Readability of the site: Bonus points. Forbes Advisor commissioned VisibleThread to analyze the readability of insurance company websites. VisibleThread is a linguistic analysis platform that improves the efficiency, clarity and compliance of essential business writing. Read VisibleThread Forbes Advisor Research Report.
It’s important to understand the coverage you’re buying, and insurance company websites should help you do that. But many insurer websites don’t explain the products they sell well. Many insurer sites are filled with passive voice, jargon, complex words and long sentences.